Your privacy is guaranteed. We will never share or sell your personal information under any circumstances.
We prefer payment by PayPal.
If for any reason you are unhappy with your purchase, return it within 14 days of purchase for exchange or store credit. Please contact us first before sending anything back.
I fully guarantee the workmanship of each piece. Contact us if you have any concerns regarding a purchase as anything damaged in shipping will be repaired free of charge, but we do not refund shipping fees.
Shipping: Your purchase ships (usually next business day) via Canada Post regular mail unless otherwise arranged with us. The S&H fee displayed for each item covers our exact expense as charged by Canada Post plus a small premium to cover our sorting, quality packaging and labelling costs.
Insurance: We do offer additional insurance on high value orders so please contact us to arrange. We do ship internationally and of course we offer tracked and insured shipping to most destinations. If you are outside Canada and the continental USA please feel free to contact me for a shipping quote and your various shipping options.
Returns and refunds: Please note that we are not responsible for items lost in the post. Shipping fees are non-refundable.
Should you require a return it is a good idea to send it back insured as it is buyer responsibility to ensure that the item gets here.
The following items are not returnable:
Pierced earrings are not returnable.
Returns on custom created handmade jewelry listings (custom commissions initiated by the purchaser) are not accepted. For these items we will send you many pictures, engage in substantial correspondence and your complete specifications/dimensions will be advised prior to finalizing shipment/payment so as to avoid any confusion. Therefore returns on these items are not expected or reasonable.
Bridal jewelry is not returnable (bridal hair combs, pearl necklaces, pearl earrings and pearl bracelets).
All other items and gemstone jewelry whether wire wrapped, beaded, crocheted, etc. and all handforged metal pieces and supplies may be returned for refund or store credit.
Returns are handled on an individual basis.
The S&H fees charged do not cover our fuel and time to process returns. We are, after all, not in the returns business. Therefore at our discretion a $5 handling fee may be assessed on a returned shipment.
Please contact us prior to returning any item. If you have any questions as to whether a potential purchase is returnable, please contact us before completing the transaction.